In Chapter 6 Page 153, authors talk about Charles Redding's studies. Redding Concluded that more competent supervisors are:
1. Communications Minded.
2. Empathic Listeners
3. Persuasive
4. Sensitive
5. Open
I think the above are very important, and from my personal experiences I have a supervisor who is normally very silent and man of few words but in meetings and discussions he is very involved. He is very patient in listening and I feel people who talk while others are talking or cannot wait to put their point across are not good listeners. They are more interested in sharing their own opinion rather than trying to be part of discussion. I clearly observe this in class discussions when people repeat the same point that some one else already mentioned and was discussed in length. They concentrate all their energies in getting their point out and do not concentrate on the discussion. People who listen have a lot of questions and normally are clearly understood when they ask something.
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2 comments:
This is very true. People often think that if they are the loudest and most talkative of the group that they are exhibiting leadership. This is not the case. As you point out, listening and understanding what others are saying is extremely important. Also it's important be a part of the discussion and encourage/allow everyone to participate. I often go to meetings or class and the same person is talking. This is not beneficial to anyone because the same point of view is expressed. Although many people wouldn't associate being a good listener and being open to leadership, it's actually one of the most important things.
Listening is important for a supervisor, and it is equally if not more important for an employee. It is a trait that is universally commendable, no matter who has that trait. I know of a lot of people - including managers - who talk more than they listen, and it can be problematic in many ways. The manager loses out on the employee's perspective on the issues, which can mean less "food for managerial thought". The employee who is forced to listen to too much verbiage from his manager feels that his or her own opinions are not considered important, and loses motivation to think for oneself.
I heard that listening actually lowers your blood pressure, so it has an added health benefit too!
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