Week 8-3 Deming' 14 Points

Page 221 in Chapter 8 list the Deming's 14 points for Total Quality Management (TQM). One of the points is to Break down barriers between departments. This is one thing we hear about almost everyday. Issues between Sales and Marketing etc., I see some companies now trying to integrate the different with issues into one like Sales & Marketing so that the management chain has control over both functions and can try to achieve better communication between the teams. Another interesting that happened few years back in our company was IT was made part of Finance group which when i told people they were surprised. But this decision was made because they can have the finanical expertise working closely with the IT experstise as lot of money is spent every year over IT infrsturcture and projects.