Page 362 in Chapter 12 talks about the first-level and second-level effects of telecommuting.
The general consensus in a lot of studies today is that people who telecommute full time or on a part time basis are more productive than if they work at office. It also has a positive impact on the environment and gives people time to spend quality time with family by not wasting time in commuting.
From my personal experience, i think telecommuting also improves communication between peers or between employees and managers. At my work place,our group director now works from a remote location and visits office once every fours months for a week. He makes sure that we have a face to face meeting with him each time he visits. This was not the case when he was working from office full time, we hardly ever had any conversation with him. Some of my friends working in other companies also feel that they or their managers normally spend more time communicating with remote teams in different location or countries than people working in the same office, as they feel it is important to communicate with them as they are in present in person all the time and they do not take the issue with same seriousness with people working locally.
Also, I feel people socialize more with people working remotely when they meet in person than with people who work with them in person as they feel they are the host for people working in some other location and visiting.
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4 comments:
The work place has changed drastically these past few years. A few years ago it would have been unconceivable for people to think of telecommuting. Yet thanks to communication technologies now people can and do telecommute.
I also work from home a few days per months and I noticed that on the days I do, I am a lot more productive than days I go to my office. I actually decide to work from home when I need to catch up and respond to my emails. When I am at home I get less interrupted by my colleagues. Therefore telecommuting allows me to communicate more and faster with my colleagues.
I was reading an article about how some stores are now out sourcing in-store help. The idea is that there will be live screens of sales associates from another store that is on stand by to help you "face-to face." I thought this is rather out there and I can't say that I am all that excited about this sort of service. Yes, I do become very frustrated in a store when there are no available associates to help, but the idea of having someone that is hundreds of miles away helping me over a screen seems silly. What if I had a question about how a product works or need a demonstration? What if I wanted to know how many models were available in that particular store? I think the store should just hire more associates to help "in the flesh."
Thank you for providing an excellent example of how working from a remote location or telecommuting can improve in person communication and workplace relationships. Did the director develop this system on his own? It really is a creative way of managing employees.
I work at home most of the week, usually going to campus 2-3 days/week. I definitely get much more work done at home than at school. I try to use my on campus time for essential in person meetings that can't be handled via email, phone, or wiki.
Are there some tasks that must be done in person? SS gives an example of in store customer service with someone at a remote location. That does seem strange, but doctors' visits are going online as well with new technologies in telemedicine.
Very well explained. I have no work experience and my thinking was that telecommuting is not good, but after reading this blog i have understood that there are positive points involved in this. I have seen people who work full time and get absolutely no time on weekdays to meet friends and spend time with family. I guess telecommuting does have a good side to it.
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