Week 5.1 Consistency in Message & Actions

In Chapter 15, authors talk about reputation and how a positive reputation can be built. For communications with in the organization or with other organizations having a consistent message with reliable information together with actions that back up the message the information are very important to establish credibility an build positive reputation.

At work, we had a senior manager who was in in charge of setting up guidelines, standards and procedures for IT support for all the customers with in the organization who sends out messages which are very descriptive and clear with very well laid out explanations on how to deal with a task or process. But most of the people in the organization do not really value his message or respect it. When discussing with other people i found out that are mainly two reasons for this one is that the tone he uses is the e-mails is very authoritative and lot of people who worked there for a long time have a issue with that and feel he tells people what to do but does not provide details why he wants it to be done in a particular way. The second one is lot of people pointed out instances where he himself was not following the procedures therefore they feel that it is not important. I think we need to make sure we are following the message we are communicating with others